Privacy Policy

Effective Date: June 25, 2026

At Sitecomm Pty Ltd ("Sitecomm," "we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal and location data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you purchase our hardware, use our 4G GPS tracking devices, access our web dashboard, or use the Sitecomm mobile application.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and other applicable global privacy standards.

1. Information We Collect

To provide our real-time tracking services, we collect several types of information:

Personal Information

  • Account Details: Name, email address, billing/shipping address, and phone number when you register a device or purchase products.
  • Payment Information: Payment processing details (processed securely via our third-party payment gateways; we do not store raw credit card details).

Telemetry and Location Data

  • Real-Time Location Data: GPS coordinates, speed, direction, ignition status, engine hours, and travel history of the tracked asset, vehicle, or individual.
  • Device Technical Data: Device ID, SIM card details (Optus 4G network information), battery/voltage levels, and firmware versions.

Usage and Mobile App Data

  • Log Data: IP addresses, browser type, pages visited on our dashboard, and time spent on our services.
  • App Notifications: Data required to send push notifications, SMS, or emails for geofence alerts and system events.

2. How We Use Your Information

We use the collected data strictly for business and operational purposes, including:

  • Providing Services: Delivering live GPS tracking updates (every 60 seconds), managing geofences, and maintaining history logs.
  • Account Management: Processing orders, managing active SIM cards, and handling subscriptions.
  • Customer Support: Responding to inquiries and troubleshooting hardware or software issues via our Australian-based support team.
  • System Optimization: Improving our mobile app, web platform, and server infrastructure (hosted securely on AWS in Sydney and Melbourne).
  • Safety & Integration: Facilitating optional advanced features like remote engine shutdown or custom input tracking.

3. Children's Privacy Policy

Sitecomm's commercial hardware and services are intended for purchase and management by adults (parents, legal guardians, or business owners).

  • No Direct Marketing to Children: We do not knowingly market to or solicit personal information directly from children under the age of 16.
  • Parental Consent for Tracking: While our portable tracking devices may be used by a parent or legal guardian to monitor the safety of their child, the account must be created, paid for, and managed exclusively by the parent or guardian. By activating a device used by a minor, the parent or guardian consents to the collection of that minor's location telemetry data strictly for safety and tracking purposes.
  • Data Protection: Any location data associated with a minor is subject to the same strict encryption and security measures outlined in this policy.
  • Removal Requests: If we discover that a child under 16 has directly registered an account or provided personal details without verified parental consent, we will take immediate steps to delete that information from our systems. Parents or guardians who believe their child has improperly provided us with personal information can contact us directly at info@sitecomm.com.au.

4. Data Storage and Security

Your data security is our top priority.

  • Local Infrastructure: All tracking data and personal information are securely processed and stored on Amazon Web Services (AWS) servers located in Sydney and Melbourne, Australia.
  • Encryption: Data transmitted between your GPS hardware, our servers, and your mobile app/web dashboard is fully encrypted.
  • Access Control: Access to customer accounts and tracking data is restricted to authorized personnel only and protected by secure authentication protocols.

5. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal or location data to third parties. We only share information in the following limited circumstances:

  • Service Providers: We partner with trusted third parties to deliver our services, such as Optus (for 4G network connectivity) and secure payment processors. These parties only have access to the data necessary to perform their specific functions.
  • Legal Compliance: We may disclose data if required to do so by Australian law, regulation, or a valid legal process (e.g., a court order or law enforcement request).

6. Data Retention and Control

  • Tracking History: Historical movement data is retained on our platform for a standard operational period to allow you to review past trips and reports.
  • User Control: You can view, update, or correct your account information at any time by logging into your Sitecomm dashboard.
  • Account Deletion: If you wish to cancel your service and permanently delete your account and associated tracking history, please contact our support team.

7. Cookies and Tracking Technologies

Our website and web dashboard use cookies to enhance user experience, remember login sessions, and analyze traffic web patterns. You can manage or disable cookies through your web browser settings, though doing so may limit some functionality of our live-tracking portal.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal obligations. Updates will be posted directly on this page with an updated "Effective Date."

9. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how your data is handled, please reach out to our Australian-based team:

Email: info@sitecomm.com.au
Phone: 1300 874 444
Address: 7/130-140 St Georges Rd, Corio, VIC, Australia