Melbourne Australia
1300 874 444
info@sitecomm.com.au

Q & A

GPS Tracking & Communications Solutions

How it works!

Sitecomm PTY LTD provide the tracking server and sim card for the devices which allows you the customer to login and track your devices 24/7. Sitecomm’s servers and sim cards are owned and operated by Sitecomm Australia which gives you the customer the best possible service and support. Our devices are tested and pre programmed to work with our servers only. Along with your purchase of a device from us you will also need a subscription to our server to access and track your device, all server access plans are available in our online store.

Why choose Sitecomm?

Sitecomm is a fully owned and operated Australian company, our servers and devices are fully compatible with all Australian 3G and 4G Networks guaranteed.

Why pay for a Tracking Service?

Sitecomm’s tracking service is owned and operated by us on our servers and have a 99.9% uptime, we manage our servers which means your service keeps working.

Sitecomm’s SIM cards have full access to the allocated network utilising all available towers on that network both 3G and 4G.

Why not use a cheaper pre-paid SIM?

Prepaid SIM cards with 3rd party providers offer a great rate yes, but this great rate does come at a cost, prepaid SIMs card do not offer full access to the networks, they limit the amount of towers the sim card has access to, and may also limit the sim card to only 3G, We guarantee our SIM cards have full access to all towers and full access to 3G and 4G networks as our SIM’s are direct from the supplied Telecommunications company.

What about cheap Ebay tracking devices?

Another question that is asked a lot, 90% of GPS tracking devices on E-BAY are cheap for a reason, they are 2G only which means no longer supported in Australia, if they are 3G or 4G in a lot of cases they do not cover all the correct frequency bands needed to operate in Australia limiting coverage. Free server access is another selling point for the cheap GPS trackers, there free servers are in overseas countries and could be shut down or blocked at anytime leaving you unable to track your device. Your Risk!

What are the costs and how does it work?

Sitecomm’s pricing structure is simple! We provide you with the 4G GPS tracking device fully programmed, sim card and access to our server to track your device 24/7, our pricing includes being able to track your device anytime you like as much as you like, add as many geo-fences and alerts you need to keep your asset safe, we also include SMS and email alerts so you are notified directly if your device moves. Our online shop has the pricing available for the devices we offer and includes 12 months tracking and server access, after the initial 12 months to continue tracking your device we will send you a invoice automatically for the tracking only component per device of $120.00 for another 12 months or give you the choice to move to a monthly plan of $10.00 per month per device.

Are GPS Trackers easy to install?

Installation of the device is best carried out by a person who has some knowledge of vehicle electrics, we do recommend you have your device installed by a local auto electrician or mechanic. However our device only requires a direct 12 volt or 24 volt (+) and (-) connection, see install information https://www.sitecomm.com.au/fixed-gps-wiring-information/ also check out our approved installers. The best location for the device is up high in the dash of a vehicle, with the unit facing up to the sky, serial number sticker facing down.

What’s the best location to install my Tracker?

This really depends on the type of Vehicle, some basic rules about GPS needs to be taken into account when installing a GPS tracking device. There is a old rule with GPS’s that the GPS device should be able to see the sky, saying that you need to make sure the unit is facing up with the serial number label facing down, try to avoid having the unit below or near metal surfaces. The best locations for our devices are up high as possible under dash of vehicle. Also be careful of other electronics in the vehicle as these may interfere with the GPS signal.

Why does my GPS device move by itself?

There are many factors that can make your GPS unit shift location by itself, poor install location, vehicle parked in garage, and sometimes bad weather can cause GPS drift. If you experience these sort of problems call our support team on 1300 874 444 or send us a email outlining your issue.

What happens if my vechcle is stolen?

Let hope this never happens! Sitecomm’s tracking service is a self managed service this means you the customer track your own device, in our platform geo-fences and alerts can be configured to alert you via email and SMS when your device moves out of a area this service is included as part of your monthly subscription. If you are unlucky enough to have your vehicle stolen please notify your local police of the situation first.

Do you offer warranty or support?

YES and YES of course we do, we offer our customer full support via email at info@sitecomm.com.au, or by phone on 1300 874 444 your device will be covered by our full 1 year replacement warranty. If you are not satisfied with your device and the service we provide we give you 30 days to send the product back for a refund*

If you have any other question please send us a email at info@sitecomm.com.au